Assessing Blame

I smiled this morning as I waited for my car to be brought up by the valet at the hotel.  The airport shuttle pulled up, picked up a person (it was 5:00 in the morning), got him nestled in amongst a shuttle load of other customers, waited to see if anyone else came out, and then pulled out to head to the airport which was no more than 5 minutes away.  Immediately after he pulled out, a man ran out of the hotel, looked at me and asked, “Was that the airport shuttle?”  I confirmed that it was, and he disgustedly said, “Well they could have announced it.”

Several things caused me to smile:

(1) the 5:00 shuttle came right at 5:00 and left at about 5:03

(2) the shuttle parked right in front of the door, turned on his indoor lights, onloaded another passenger, and took down airlines of those in the shuttle

(3) on the outside of the shuttle were these words, “AIRPORT SHUTTLE” in clear enough sight that I could see them standing right by the lobby door

Even with all these clear indicators that this was indeed the airport shuttle and it was running on schedule, this particular gentleman felt a need to point the finger at someone else rather than accept the fact that he had been distracted (he was sitting at the business center computer printing what may have been his boarding pass), wasn’t looking, certainly wasn’t listening, and definitely was at fault.

Unfortunately, life is all about assessing blame for far to many of us.  Even when things run perfectly on schedule and folks provide very effective service, if we are impacted in any way by our own tardiness or lack of focus, it obviously had to be someone else’s fault.

As I sit in the airport now waiting on my flight, I’m still smiling. 

I hope I don’t miss my flight.

If so, I may have to blame it on that guy at the hotel who got me thinking and then in my thinking I got distracted, lost track of time, missed the boarding window, and had to wait 3 hours for the next flight!

Life indeed is all about assessing blame.

And it certainly can’t ever be our own fault!

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Who Dem Dat Dare?

Who dem dat dare?

Obviously a play on words.  Obviously borrowed from that long forsaken team in the deep south that pulled off the miracle this year that launched emails flying that “hell has finally frozen over” with the trip to, and then victory in, the Super Bowl.

Obviously one or more words short of something dat may be very meaningful to you.

Who dem dat dare believe?

Who dem dat dare invest?

Who dem dat dare dream?

Who dem dat dare move?

Who dem dat dare do something new?

Who dem dat dare love?

Who dem dat dare reach for dem stars?

Who dem dat dare lead?

Who dem dat dare make dem hard decisions?

Who dem dat dare save dat life?

Who dem dat dare die?

Who dem dat dare leave dat comfort of dat staff job and risk all in dat operations role?

Who dem dat dare write dat letter to be interviewed for dat job dat obviously you won’t get?

Who dem dat dare open their hearts to those who may not have dat much and share what they have with others?

Who dem dat dare spend time with those learning and growing and share their experiences and provide dat much needed mentoring?

Who dem dat dare to do?

Dale Carnegie said – “The person who goes farthest is generally the one who is willing to do and dare.”

Who dem dat dare to do right?

Abraham Lincoln said – “It often requires more courage to dare to do right than to fear to do wrong.”

Who dem dat dare to sacrifice yourself so others can live?

Romans 5:7 says – “For scarcely for a righteous man will one die, yet perhaps for a good man someone would even dare to die.”

But the punch line is in the very next verse – “But God demonstrates His own love toward us, in that while we were still sinners, Christ died for us.”

Who dem dat dare?

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He Said/She Said

Over the 33 years (almost to the day) that my wife and I have been communicating (from the time we first dated till now), we have a history of interpreting what’s said and what’s done in very different ways.  Of course, she’s got the memory of an elephant and never forgets anything – at least her version of what’s happened.  I’ve got the memory of a gnat, and once it’s said or done, history can be revised constantly based on what I think I might have said or done based on the circumstances as I remember them.  I don’t see a problem with that.  She certainly does.  Enjoy the banter below.

He said:  “I’m convinced that I really didn’t know what love was when we got married.”

She said (in a flood of tears):  “You didn’t love me when we got married.”

His view:  I still haven’t recovered from this one said in 1993, because she reminded me of it again this morning!  We were at a Chart House restaurant in Houston, TX, and I was trying to be loving and sentimental, letting her know that I’d learned what love really was in my growing relationship with her.  In my attempt to be loving and candid in our relationship, instead, I unleashed a Niagara Falls of tears in the middle of an upscale eating establishment.

Her view:   First, I didn’t bring it up this morning…he did.   So I shouldn’t be penalized when I once again brought up all those feelings from that conversation.   When you find out after you have been married for 11 years, and have 2 children, that your husband didn’t know if it was love when he married you, emotions have a way of taking over.  I knew it was love, therefore it was hard for me to understand that he didn’t know that until years later.

He said:  “I found a house.  I think you’ll like it, but if you don’t, we’ll only be there a year.”

She said:  “Crap.  We’re in trouble.”

Her view:  I stayed in Los Angeles with the kids while he went to Alabama to look for a house for us to rent.  He had 3 days to look.  3 DAYS!!  After one day of looking (probably half a day!), he called to tell me that he found a house.  He said the above statement.  So I knew that there was something wrong with it.  There had to be.  He has no patience whatsoever to really look for something appropriate.  He wanted it done quick and hassle-free.  So for a year, we were in this house that was very outdated, had horrible appliances, an overgrown back yard, gross wallpaper everywhere and brown toilets and sinks!!  And don’t get me started on the bugs and mice we had to deal with!!!

His view:  We got the assignment to Alabama very late, and by the time I got there, most of the available properties had already been rented.  The ones that were left, were quickly being scarfed up by the other families with these last minute orders.  I felt I had no choice.  I felt I had to make a quick decision to take care of my family and ensure that we had some form of accommodation in an area where the selection by that time was incredibly sparse.  I did what was right for the family, and I’ve been harassed and ridiculed ever since!

She said:  “Where’s the baby going to go?”

He said:  “We can strap her into the luggage compartment.”

His view:  I was feeling pretty good about things in 1985, and I was having an early mid life crisis.  We definitely needed a different car with a child on the way.  I took it upon myself to do the right thing for our family and stopped by a Nissan dealership in Alexandria, VA.  When I got on the lot, I walked by all the “perfect family cars”, and I was immediately attracted to this very elegant looking 300ZX.  Imagine how cool my wife would look driving that car and that baby would look strapped into the very small compartment at the back of that car!  I thought it was cool.  I put a deposit down on the car.  I drove it back to the hotel and proudly called my wife.  She destroyed me with her immediate question.  What about how impressed everyone would be with her and the baby in that car?  It sure seemed like the right thing to do to me.  Unfortunately, we ended up with a 4 door Nissan Sentra.  What fun is that?

Her view:  We did need a new car.  The backseat of the Camaro didn’t fit a baby car seat at all.  The thing is, instead of shopping around and looking at our options for a second car, he happened to pass by this dealership, on the spur of the moment stopped to look, and walked out with a car that HAD NO BACKSEAT!  Really?  It was  my duty as a wife and soon to be mommy to point out to him the error of his ways.  That car was not going to work.   There was no option but to make him return it and get our money back.  Duh!!  The Sentra may not have been the fun choice, but it was the practical choice.  FOR A BABY!!!

That’s probably enough, but there are probably thousands more.

As we finished up the three examples above, we had this quick exchange:

She said:  “Do you have any examples where I look bad?”

He said: “No.”

That just about sums it up.

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Experience

When I was young, I cherished the more experienced guys on the team because they certainly had been through situations very similar to whatever was being thrown at us at that time.  Of course none of them ever told me any differently, wanting to be the respected sage or the trusted elder in whatever crisis we were addressing.

But now that I’m the sage or elder in so many different situations, what I’m finding is that all that experience keeps me calmer in approaching resolution, but it certainly hasn’t given me the answer very often. 

The stuff happening today is very different than what I experienced in my formative years.  The issues are different.  The tools to resolve issues are different.  The expectations of clients or partners or team members are different.  The world itself is now different and what is now considered success may be measured and determined very differently than the way it was even a decade ago.

Experience certainly gives you perspective.  It also gives you a history of options of how to respond to the situations that arise.  And maybe most importantly, it prepares you for the communications that may be needed and the emotions that may arise.

But rarely does it give you answers. 

Too much changes too fast.

And hopefully all that experience will allow me to change with the times.

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If I could…

If I could draw, I think I’d draw eagles in flight.

If I could write books, I think I’d write books like “A Bridge too Far”.

If I could play any sport professionally, I think I’d play football…something special about team sports.

If I could write songs, I think I’d write songs like “God Bless the USA”.

If I could cook, I think I’d cook like Emeril.

If I could race, it would have to be stock cars.

But.

When I draw, I draw like a 3 year old.

When I write, I write like I talk with very little plan or plot.

When I play any sport, my ankles and knees hurt for days and I wheez like I’m sucking down air at 14,000 feet.

When I write lyrics, God bless the one who tries to put music to the words I write.

When I cook, I’ve thrown away what I’ve made before.

When I drive faster than the posted speed, the lines in the middle and the bumps on the side become my friends as I move back and forth and struggle to drive a straight line!

I’m sure I have talents, but I certainly don’t think I was meant to be an artist, a writer, a football player, a singer/songwriter, a chef, or a race car driver.

My son tells me I’m successful in business because I type fast.

Maybe that’s my God given talent.

Maybe there’s something special I can do with that talent.

Maybe I already have!

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Peanut Butter

Florence Fabricant said that “peanut butter is the pate (pah-tay) of childhood”.

I’m not sure I agree with that, but I do believe that when peanut butter is matched with just about anything or even nothing, most kids and even many adults are satisfied.

The combinations are endless, but here are a few:

  • peanut butter and jelly
  • peanut butter and honey
  • peanut butter and marshmallow
  • peanut butter and chocolate
  • peanut butter on celery
  • peanut butter on ritz
  • peanut butter on bread
  • peanut butter and banana

And these are just the obvious ones!

With pah-tay?  I’m not so sure there are that many combinations.

In business, I’ve found the greatest success when I’ve had a metaphorical pantry full of peanut butter – – team members that go well in any environment and create smiles when matched against any other combination.

In my consulting business back in the late 90’s, we had a team full of people equivalent to that peanut butter in the closet.  They could deploy to any client environment against a wide range of client problems, and the clients always smiles.

That was nirvana.

In bigger businesses, you also need the “peanut butter”, those people that can work in lots of different departments and blend with very different people to create great outcomes and an organization full of smiles.

That’s the way you minimize cost.

That’s the way you maximize output.

That’s the way you achieve phenomenal results with only the minimum essential things in your pantry!

[PS. I asked my wife what I should blog about tonight, and she scoffed and said “peanut butter”.  I had no choice then.  It’s almost like a dare!]

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Perceptions

What can cause previously high flying superstars to lose focus and appear to now be no better than mere mortal?

Sometimes nothing.

Often times high flying superstars are privileged to be in the right place at the right time with the right team to deliver more than the right results.  Because of their momentary success, they may be cheered or relentlessly or placed on that pedestal or put at the top of the “high performers list” within the company. 

But more often than not, reality returns and those out of this world numbers come back to a more typical of this world performance.  Folks that were cheering the launch phase of the rocket ship performance begin questioning the performance of the same person or the same team as they re-enter the atmosphere and start breathing that other than rarified air. 

Those that were at the top last year could very well end up near the bottom this year…and they may not have changed anything at all in the way they act or the things they do.

Perception of success can truly be fleeting, but an understanding of your legitimate role in whatever success that might have been can be the very tonic that any previously perceived superstar may need to smile in the face of the new scrutiny and set the stage for the next launch that would convert the naysayers to awe inspired champions of their cause.

In today’s world, superstars go through very extreme peaks and valleys of praise and chastisement, respectively.

But the good ones…the ones I want to be around…the ones I want as part of my team…are buckled in tight, holding on to others on that same roller coaster, cheering and smiling when going up and coming down, and already looking forward to jumping off that ride and getting on the next one as soon as they come to a stop and that particular ride is over!

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Learning Lessons (2)

I’m openly posting this comment from realdeal42 because it was a much needed and much appreciated smackdown!

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Learning Rebuttal

Learning is Awesome.

Learning that more people read (and like) your blog than you realized.

Learning the truths of Scripture are real.

Learning what Grace feels like.

Learning that even though you are imperfect and fail at times as a parent, your kids still call you “Daddy” and look up to you and love you.

Learning new things that expand your knowledge and joy of the world.

Learning that, although not always disciplined, each step you take in that direction is progress.

Learning that it’s ok to be wrong sometimes.

Thank goodness we have minds and souls that have the ability to learn!

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Learning Lessons

Learning sucks.

Learning that you’re not as good a leader as you thought you were.

Learning that you’re not as good a sales guys and certainly not as good a closer as you need to be.

Learning that you’re not as disciplined at responding to requests for help or living up to commitments as you have to be.

Learning that you’re not the “World’s Best Father” even though you have the trophy presented to you by your kids on the shelf to indicate that you are.

Learning that what seems so clear to you may be very unclear to those you’re talking to.

Learning that something that you absolutely know is right is actually wrong.

Yep…learning sucks.

Thank goodness we have a lifetime to finish the learning process.

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Loving the Unlovable

I was reminded today at church that we’ve been commanded to love.  In fact, the Bible is filled with specific direction for us to love.  And not just to love those who are lovable, because anyone can do that.  But instead, we’re to love those who are unlovable.

We’re commanded to love that person on the road who just cut us off.

We’re commanded to love that neighbor that lets their dog poop in our yard.

We’re commanded to love that person at the counter that can’t for the life of them get the order right.

We’re commanded to love that person at work that always has a negative comment and rarely adds value to the conversation.

We’re commanded to love that person on the street that stares us right in the eyes with a sign asking for money.

We’re commanded to love that guy on the other side of the battlefield who is trying as hard to end our lives as we are to end his.

We’re commanded to love that politician who is screaming at the top of his voice defending his obviously wrong views while we’re screaming at the top of ours telling them how wrong they are.

This love thing is hard.

Love requires acceptance.

Love requires empathy.

Love requires humility.

Love requires sympathy.

Love requires obedience.

1st Corinthians 13:4-8, 13

Love suffers long and is kind; love does not envy; love does not parade itself, is not puffed up; does not behave rudely, does not seek its own, is not provoked, thinks no evil; does not rejoice in iniquity, but rejoices in the truth; bears all things, believes all things, hopes all things, endures all things.

Love never fails.

And now abide faith, hope, love, these three; but the greatest of these is love.

Sounds like loving the unlovable to me.

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