Archive for April, 2008

Heroes

Recently, I’ve been fond of saying “just do your job”, or “JDYJ” for short.  I’ve been frustrated by folks who have opinions on everything, who want to have a say in everything, or who believe they have the right answers to everything.  In fact, I have to remind myself of JDYJ, because I sometimes fall […]

Making Customers Feel Special

As I picked up my triple grande soy with whip caramel machiatto at the Starbucks drive through today, the customer service representative (I call him that because he wasn’t the barista and I don’t know what they call the person dishing out the drinks through the window) handed me a receipt with an email address […]

Change

One of the most wonderful things about life is change – the growth of a child; the arrival of spring; the improvements in relationships; the maturing after learning from experience; the almost constant sales in the stores now to spur on buying and bring smiles when you get a good one; the snow in the morning and […]

Simple Things

I’ve been home for more than a week now, which only happens about once every 3 years.  I’m talking about being physically present in my own home, sleeping in my own bed, and spending quality time with my family (ok – I realize the “quality time” assessment varies across each family member).  As I think […]

Optimism

I’m known by many as the ultimate optimist – I believe any adverse situation will get better and any tough battle will end up in victory. I’m also known by some as an evangelist – I believe in many things and I relentlessly promote those things to anyone that will listen. And I’m known by […]

Middle Age

As I’ve grown older, I can’t help but think of the things that affect me today that didn’t seem to affect me before.  I now dwell on things for extended periods of time and I find myself much less patient (although I’ve never really been patient).  I have a sense of urgency now that didn’t […]

Confidence

In continuing the discussion and thinking on leadership, I’ve been most impressed with leaders I’ve worked for that had extreme confidence in their actions, even when sometimes they were wrong.  The good leaders that ended up being wrong  (in some specific instance) were very open to being guided away from that wrong decision or course of […]

« Newer Entries